How Unique Bike Rental Works

Unique Bike Rental takes pride in being completely transparent with our members. Here is a comprehensive list of fees for certain scenarios after you have created your reservation.

Cancellation:

Enjoy Free Cancellations upto 24 hours before the Booking start If the cancellation happens less than 24 hours from booking start time, 50% of the booking fee will be charged as cancellation fee. If the cancellation happens post the booking start time, then the entire booking fee will be charged as cancellation fee.

Enjoy Unlimited Free Booking Modifications:

Please reach out to us or use the app if you would like to modify your booking. We allow unlimited free re-schedules and you can move your booking to anytime in the next 6 months. A small fee is charged if the modification is done in the last 24 hours from booking start time.

Reschedule before start:

Modifications prior to 24 hours from booking start are absolutely free of cost! A small fee (INR 200) is charged if the modification is done in the last 24 hours from booking start time.

Rescheduling within 24 hrs of booking start or booking end:

Customers will not be able to change booking start time or shorten the booking end time. No refunds will be applicable. Although Customers can anytime extend the booking.

Late Return:

Rs. 100/Hours Late return would be charged on the basis of the amount of time for which the user is late. Late penalty will be much higher than normal booking fee.

Pricing plan change:

Pricing plan (free km per hour) cannot be changed post booking creation. Pricing will be charged on an half hour basis.

Free Kilometres:

The free kilometres allotted to the customer will be proportional to the number of hours booked and the flexi
package chosen.

Minimum Duration:

The minimum booking duration for which the prices will be charged is 12 hours.

Discounts:

Discount is applicable only on trips of a duration equal or greater than 8 hours at the time of booking.Discount is applicable only on the booking fee after adjustment for credits (excluding refundable deposit,if any) paid in advance to book the car. Discount will not be applicable on blackout days. List of upcoming blackout days / peak seasons is here (Please ensure that you select your city to view corresponding blackout days/peak season). Unique Bike Rental reserves the right to cancel a booking if any unwarranted use of a discount coupon is identified.

Fuel Policy:

In case of No Fuel bookings, the vehicle should be returned by the Member, upon the completion of the booking, with fuel at the same level as at the start of the booking.If the Vehicle is returned with lesser fuel than the fuel level at the start of the trip then Refuelling penalty will be applicable.

Speed :

The Vehicle may be enabled with speed governor in compliance with the applicable Government regulations, that limits speed of the Vehicle upto 80 km/h.

Breakdown of vehicle:

The User shall be responsible for the costs related to the repair, recovery, and loss of use of any Unique Bike Rental vehicle resulting from any of the foregoing, up to the current damage fee, as set forth in the Fee Policy / Rate Schedule.The user agrees and acknowledges that he/she shall be wholly responsible for all damages and costs arising from his/her failure to comply with these terms.

Note*:

1. Handover pursuant to the original booking, extensions and modifications are subject to availability of the vehicle.

2. Your free KMs are calculated based on the latest scheduled pick up time to the latest scheduled drop off time or to the actual drop off time whichever is later.

3. All Refunds made shall be through the original payment account only within 5-7 working days.

4. In case, you opt for getting the refund amount in the form of Unique Bike Rental Coupons, then the amount you are entitled to receive will be considered as settled irrespective of whether the coupon is utilized or not.

5. Unique Bike Rental reserves the right to charge a fee for specific pre-defined accessories.

6. The user will be responsible if any criminal act situation is found by the user at the time of use the vehicle and strict action will be taken against user.

7. Return Vehicle to the Wrong Location :- 1000 + Full hourly fee for use of the vehicle + Full late fee until the vehicle is returned to the correct location.

8. Traffic and Parking Violations:- Full payment of fines + 500 per 30 days late inpayment.

9. Overspeeding 80 km/hr:- 500 (over and above any government fines that may have been levied).

10. Key Not Returned:-Rs. 1000 + replacement cost, if not returned within 3 days.

11. In case of accident / theft / damage to the vehicle, the responsibility / payment will be levied by the user.

12. The user will be responsible if any criminal act situation is found by the user at the time of use the vehicle and strict action will be taken against user.

13. In case of any tyre damages resulting from driving in bad terrain and continued driving in case of tyre puncture, customers will be charged for the cost of tyre on actuals.

14. Late return would be charged on the basis of the amount of time for which the user is late. Late penalty will be 100 per hours.

15. In case of No Fuel bookings, If the Vehicle is returned with lesser fuel than the fuel level at the start of the trip then refuelling penalty will be applicable.

Note* – We will not be able to provide a refund In case of extra fuel leftover at the time of returning the vehicle.

16. The free kilometres allotted to the customer will be proportional to the number of hours booked and the flexi package chosen.

Note* – Excess km charges are Rs 3 (Min)- Rs 5 (Max)/Km.

17. All Refunds made shall be through the original payment account only within 5-7 working days.

18. Vehicle Damage (Accidental)
The User will be responsible for any unintentional/accidental damage will be liable for the pay fully damage charges.

Note* – Payments owed by members will be deducted from the security deposit. If the security deposit does not cover such payments, the balance must be paid by the member electronically.

Member’s Responsibility

If a Unique Bike Rental user is violating the law or Unique Bike Rental rules, for example by overspeeding or driving drunk, the member will be responsible for all damage, liability, and fines and could face legal action.

Responsibility for Payment:

Payments by Members shall be made with his/her credit card or debit card. The Member is under obligation to ensure that the account from which the amounts are to be collected have sufficient funds or credit available to cover any charges. Member is solely responsible for any associated bank or credit card charges or fees. Member may be charged a processing fee for a declined credit or debit card payment.

In the event the Member defaults on any payments, Unique Bike Rental is entitled to charge reminder fees and default interest in accordance with the provisions of the law. In addition, Unique Bike Rental may utilize third parties to collect amounts owed to Unique Bike Rental by a Member.With all fees mentioned above, Unique Bike Rental reserves the right to prohibit a Member from making a subsequent reservation until all outstanding fees in the Member’s account have been paid in full. In the event a fee is incurred, Members will receive an email invoice from Unique Bike Rental that will have detailed payment instructions.

Note* – If your documents do not match the booking details during vehicle pickup, your booking will be cancelled immediately.

Note* – Please read all T&Cs on www.uniquebikerental.com